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Final Customer Experience Test

During the cessation of the large Chile’s energy, almost all houses and businesses were darkened. Credit: Roger Dooley At the beginning of this week, I…

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SBA Administrator Guzman Describes New MySBA Digital Experience Transforming How Business Owners Interact With SBA

The New MySBA Experience Builds on SBA’s Efforts to Transform Customer Experiences with the Agency Through Innovative Digital Tools WASHINGTON, Jan. 17, 2025 (GLOBE NEWSWIRE)…

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Bringing the customer back to the customer experience

CX Systems AdobeStock_429229961 We’ve all experienced bad customer service. I tried to resolve a billing issue when I ordered some camping gear online. After hours…

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Wendy’s uses generative artificial intelligence to enhance its customer experience

How generative AI is changing the quick service restaurant industry Every industry, including the quick service restaurant (QSR) market, plans to transform its business with…

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NIU Today | NIU Business students get real-world experience consulting for IDOT

A cornerstone of our NIU College of Business is its commitment to experiential learning, building real-world skills in a hands-on, hands-on environment. In light of…

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