The New MySBA Experience Builds on SBA’s Efforts to Transform Customer Experiences with the Agency Through Innovative Digital Tools
WASHINGTON, Jan. 17, 2025 (GLOBE NEWSWIRE) — Today, Administrator Isabel Casillas Guzmanthe head of US Small Business Administration (SBA) and voice in President Biden’s cabinet for America’s more than 34 million small businesses, is celebrating the culmination of SBA’s efforts to transform customers’ experiences with the agency through its new MySBA digital platform. After making improvements to MySBA Loans, MySBA Certifications, and MySBA Learning, SBA is now moving toward a single MySBA login platform that will provide a seamless user experience.
“Our technology advantage has changed the way small business owners interact with the SBA. MySBA builds on my commitment as Administrator to be as entrepreneurial as the small businesses we serve, providing customer-first, technology-ahead solutions to maximize the impact of every interaction with America’s valued entrepreneurs. said SBA Administrator Guzman. “The Biden-Harris administration has worked tirelessly over the past four years to make government services more accessible and reshape the customer experience for hard-working Americans, like our small business owners. Working directly with small business owners, we developed this digital experience to better meet the needs of today’s – and tomorrow’s – entrepreneurs and give them the tools and access they need to start, grow and build resilient businesses.”
These efforts are the culmination of a multi-year prioritization to transform the way SBA customers learn about and interact with the agency and its small business support, and lay the groundwork for a single point of entry for digital access to all of the agency’s programs and services. . The responsive and easier-to-use digital experience will deliver increased efficiency, faster processing and greater transparency.
MySBA’s transformation has already provided stronger self-service capabilities, increased access to information to further reduce customer burden, and continuous availability. Highlights from last year include:
-
MySBA Loan
-
New features that allow the ability to apply for disaster loans, match with SBA-approved lenders through Lender Match, and manage existing SBA loans with modern features like mobile-friendly design and recurring payments.
-
A 50% reduction in processing time from application to disbursement of disaster loans. After a 67-day shutdown of Congressional funding for the SBA’s Disaster Loan Program, the SBA sent more than 21,000 loan offers totaling $1.5 billion within six hours of President Biden signing the Help America Act of 2025.
-
-
MySBA certifications
-
Reducing the time it takes to apply by around 40% for firms seeking a single certification and 70% for firms seeking multiple certifications.
-
More than 1,300 small business federal contracting certification applications approved since MySBA Certification, which allows small business owners to apply for multiple federal contracting certifications through one login and one application, launched at the end of October 2024.
-
